FAQ

PROCESSING & DELIVERY
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Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.

Estimated delivery times
United States: 1-2 weeks
Australia, New Zealand and Oceania: 2-3 weeks

I'll do my best to meet these delivery estimates, but cannot guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

CANCELLATIONS, RETURNS & EXCHANGES
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I gladly accept cancellations
Request a cancellation within:  2 hours of purchase

I don't accept returns or exchanges
But please contact me if you have any problems with your order.


FREQUENTLY ASKED QUESTIONS
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Can I add a note to my order for the recipient?
Unfortunately not at this present stage :( - However I can personalize any design in my store with the person's name, etc anywhere in the design area (ie. Small text, positioning etc). Feel free to contact me prior to purchasing and I'll be happy to help out.

Where are sketchNkustom's mugs shipped from?
Mugs are shipped from Bristol PA, USA via my production partner GearBubble and CustomHappy.

Where are sketchNkustom's shot glasses shipped from?
Shot Glasses are shipped from Bristol PA, USA via my production partner GearBubble and CustomHappy.

Wholesale availability
Yes! Please feel free to contact me and I can provide a bulk discount.

Is Express/Priority Shipping Available?
Unfortunately Express/Priority Shipping is available not over the holiday season from my manufacturer... for the moment (only standard shipping is available). Sorry for the inconvenience.